## About Journee

[Journee](https://www.journee.ai/) is "The Human AI Company”, a pioneer in creating natural AI interactions for global brands. Alongside high-fidelity product visuals, their platform powers customizable AI agents that handle sales, customer support, fan engagement, and product demos 24/7 across multiple industries. Their recent customers include BMW, Shiseido, Macy’s, H&M, and Clinique.

## Finding Voice AI That Works at Scale

As Journee scaled their AI agent deployments, their existing voice provider created critical bottlenecks, such as: **higher costs** that limited Journee’s deployment across customer touchpoints, **complex integrations** that slowed their time-to-market for new clients, **scalability issues** causing inconsistent performance across hundreds of simultaneous conversations, and **flat voices** that failed to create an emotional connection.

Journee needed a voice AI solution that delivered real expressiveness without the prohibitive costs.

## Integrating Hume's Empathic Voice Interface (EVI)

Hume replaced **OpenAI, Deepgram, ElevenLabs, and Langfuse, more than halving Journee’s costs** and dramatically simplifying debugging and prompt management.

EVI solved Journee's challenges across five dimensions:

1. **Affordable Scaling:** Industry-low pricing enabled Journee to deploy voice agents across every customer touchpoint.
2. **Clean APIs:** Hume’s complete, well-documented APIs and Python SDK reduced integration time.
3. **Consistent Enterprise Performance:** EVI delivers latency ranging from 140 ms to 1.3 s, outperforming any other solution Journee tested, even under heavy multi-session load.
4. **Technical Precision:** Hume’s API sends a reliable “end-of-speech” signal, allowing Journee to instantly release inference resources.
5. **Expressive and Natural Voices:** EVI sends the first second of speech almost instantly, then streams the rest reliably, enabling natural turn-taking and emotional realism.

Christian Mio Loclair, Founder & CEO of Journee, states:

> “At Journee, we build AI that feels truly human, emotionally intelligent, naturally expressive, and widely accessible.
> Hume.ai has become a cornerstone of our Conversational Agents. Their voice tech captures nuance like nothing else we have seen; the stops, the breaths, the smiles, the perfect imperfections of everyday dialogue.
> As product enthusiasts, we were blown away by how they treat empathy and tonal depth as a technical KPI, turning digital conversations into warm and casual chats.
> Their accessible pricing also supports our mission to bring Human AI across the entire enterprise landscape.
> Together, we are not just scaling conversations. We scale empathy.”

For more information on how empathic AI can enhance your digital solutions, contact [Hume AI](/content/contact/index.html).