Support | Hume API
Get Help Now
| I need… | Go to |
|---|---|
| Quick answers while browsing docs | Ask AI |
| Technical support (APIs, SDKs, Playgrounds) | Discord #support |
| Account or billing assistance | Email support |
| Enterprise solutions | Contact Sales |
Ask AI
Get instant answers using the Ask AI button in the bottom-right corner of any documentation page. Ask AI draws from multiple knowledge sources including technical documentation, blog posts, public GitHub repositories, and marketing materials. Best for:
- API endpoints and parameters
- SDK installation and configuration
- Code examples from docs and GitHub
- Feature explanations and use cases
- General questions about Hume products and capabilities
For bugs or issues requiring human assistance, use Discord #support.
Discord Support
Our Discord server is the primary channel for technical support. Post your question in #support and receive an immediate response from our Ask AI bot. If the bot doesn’t resolve your issue, tag our team for human assistance.
Getting Started
- Join the Hume Discord server and complete onboarding
- Complete #user-verification and review #rules and #support-guidelines
- Post your question in #support
Email Support
For account and billing inquiries, contact the appropriate team. Expect a response within 1-2 business days.
| Topic | Contact |
|---|---|
| Account access or settings | hello@hume.ai |
| Billing, invoices, or payments | billing@hume.ai |
| Legal, privacy, or compliance | legal@hume.ai |
| Press or media inquiries | press@hume.ai |
Enterprise Solutions
| Program | Description |
|---|---|
| Sales & Partnerships | Custom solutions, volume pricing, and partnership opportunities |
Resources
| Resource | Description |
|---|---|
| Technical Documentation | Guides, tutorials, and API reference |
| Pricing | Plans, rates, and usage limits |
Ask AI