Privacy Policy

Last updated: February 25, 2025

Introduction

Hume AI ("we" or "us") wants users to understand how personal information is collected, used, retained, and disclosed. The company respects privacy and is committed to securing information obtained from or about individuals. This policy describes practices regarding information collected through the website and services (collectively, "Offerings").

Important Limitations

• Does not apply to content processed for business API customers (governed by separate agreements)
• Does not cover research surveys and studies (see separate Research Privacy Policy)
• Does not apply to employees or job applicants

1. Personal Information We Collect

Types of Information

• Account Information: Name, contact details, credentials, payment card information, transaction history
• User Content: Information in inputs, file uploads, or feedback provided to Offerings
• Communication Information: Name, contact info, and message contents from user communications
• Social Media Information: Details voluntarily shared on Instagram, Facebook, Medium, Twitter, YouTube, LinkedIn

Collection Methods

• Log Data: IP address, browser type, request timestamps, interaction details
• Usage Data: Content types viewed, features used, time zone, country, access dates/times
• Device Information: Device name, operating system, browser details
• Cookies: Used by company and third-party partners for analytics and advertising
• Analytics: Online analytics products using cookies to analyze user behavior

2. Use of Personal Information

Personal information is used for:

• Providing functionality and fulfilling requests
• Developing new Offerings
• Improving existing Offerings
• Communicating with users
• Preventing fraud and ensuring IT security
• Complying with legal obligations

The company may aggregate or anonymize data to generate information that no longer identifies individuals.

3. Disclosure of Personal Information

Information is disclosed to:

• Vendors and service providers (hosting, cloud services, IT support, email software, analytics)
• Legal authorities when required by law, for national security, law enforcement, fraud prevention, or user safety
• Business transaction partners during reorganization, merger, sale, joint venture, or asset transfer

4. Security

The company uses "reasonable organizational, technical and administrative measures" to protect personal information within the organization. However, no system is guaranteed 100% secure. Users should immediately notify the company if they believe their interaction is no longer secure.

5. Choices and Access

Marketing Communications

Users may opt out of marketing emails by clicking "Unsubscribe" at the end of messages. Administrative messages continue even after opt-out.

Data Rights

Users can request to access, correct, update, suppress, restrict, or delete personal information. Requests should identify the specific information and email address used. The company may verify identity before implementing requests. Some information may be retained for recordkeeping or transaction completion.

6. Third Party Services

This policy doesn't address privacy practices of third parties, including linked websites or services. The company is not responsible for information practices of Facebook, Apple, Google, Microsoft, app developers, social media platforms, operating system providers, wireless carriers, or device manufacturers.

7. Online Advertising

Third-party advertising companies serve ads based on user access and behavior across devices and websites. These companies use cookies and pixel tags to recognize users across devices. Users can opt out at aboutads.info and networkadvertising.org.

8. Use of Offerings By Minors

Offerings are not directed to individuals under 18 years old. The company does not knowingly collect personal information from minors.

9. Jurisdiction and Cross-Border Transfer

Personal information may be stored and processed in any country where the company has facilities or service providers, including the United States. Users understand information will transfer internationally. Courts, law enforcement, regulatory, or security authorities in other countries may access personal information.

10. Sensitive Information

Unless requested, users should not send or disclose sensitive information such as social security numbers, political opinions, religious beliefs, health data, biometrics, genetic characteristics, criminal background, or trade union membership.

11. Updates to This Privacy Policy

The "Last Updated" date indicates revision timing. Changes become effective when posted on the Offerings.

12. Contacting Us

Responsible Entity:

Hume AI

51 Madison Ave, Floor 31

New York, NY 10010

Contact: hello@hume.ai